We are committed to providing you with a seamless shopping experience. To ensure your satisfaction, we have established the following Return and Exchange Policy:

Return Policy:

• You may initiate a return within 30 days from the date of purchase.
• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Please include the original receipt or proof of purchase.
• A restocking fee of 20% of the item's purchase price will be deducted from the refund amount.
• The customer is responsible for covering the return shipping costs.

Exchange Policy:

• If you wish to exchange a product for a different item, you may do so within 30 days from the date of purchase.
• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Please include the original receipt or proof of purchase.
• A restocking fee of 20% of the item's purchase price may apply to exchanges.
• The customer is responsible for covering the shipping costs associated with the exchange.

Exceptions:

Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please notify us within 48 hours of delivery.
• We will arrange for the return shipping at our expense and provide a replacement or full refund, including the original shipping fees.

Lost or Missing Packages:

• If you have not received your order or suspect that your package may be lost, please contact us immediately.
• All packages we ship are 100% insured for the order value.
• If a package is lost, we will replace the package, credit your account for the full amount, or offer a full refund for the order.

To initiate a return, exchange, or report a lost package, please follow these steps:

1. Visit our Returns page at https://www.akzoraya.com/return.
2. Fill out the required information, including your order number, contact details, item(s) to be returned or exchanged, and reason for return or exchange.
3. Submit the form, and you will receive further instructions via email.

Please note that all returns, exchanges, and lost package claims will be processed promptly to ensure your satisfaction.

If you have any further questions or require assistance, please feel free to contact our customer service team at +62 812-2596-5759 or via email at return@akzoraya.com. We are here to assist you.

Thank you for choosing Akzoraya.com. Your trust is greatly appreciated.